Shipping Info & Policies | The Lumière Atelier - Anime-inspired art

When are orders shipped?

Orders are shipped within 2-5 days after payment is processed.

I ship via USPS and all orders except for stickers come with tracking.
Stickers come in a regular envelope to save on shipping costs, and have no tracking.
(If the stickers are bought alongside an item that requires an actual package, then they will have tracking).

 

How long does it take for my item to get here?

Shipping times in the US:

  • Standard shipping is 4-10 days.
  • Priority is 1-3 days.
  • Express is 1-2 days.

Shipping times internationally:

  • Standard shipping is 2-4 weeks.
  • Priority is 6-10 days.
  • Express is 3-5 days.

Take note that at particular holidays such as Black Friday or Christmas, orders may be delayed by a few days as the post office gets high volume of packages. Please plan purchases with that in mind if you intend to order around those times.

 

I need a package by a certain date!

If you have particular specifications, leave a note in the “Order Notes” section. I will attempt to ship the order in a timely manner if you need it by a particular date. Do be aware it is not guaranteed and it is suggested to order Priority or Express shipping if it is urgent.

 

My package is delayed/lost/in outer space!

I am not responsible for the package after it is shipped, it is in USPS’s hands after that and I cannot control it.

If there is a problem such as lost package, please contact USPS to resolve it, but do notify me of the issue and I’ll be happy to work something out with you! You can contact me at admin@thelumiereatelier.com for any concerns. If the item is damaged, please snap pictures of the item & package so I can open a case for it. Contact me via the form at the bottom of the page.

International customers: Please be aware that an item might be in customs. Any customs fees are the buyer’s responsibility. If an item has been stuck in one place for some time, check or call your local post office to see if it’s being held there for you to pick up.

 

Refunds and Returns Policy

  • If the purchase amount is below $50, you may request a refund if you need, but if it is above that I will not refund the order.
  • If the order has already shipped, I will not refund it.
  • I do not accept returns or trade-ins.
  • If the item arrived damaged, please contact me so we can work on a solution.

 

Contact me

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